Refund policy

Return window

You have 30 days from the delivery date to request a return. After that window, we're unable to offer a refund or exchange.

Return conditions

Items must be unworn, in their original condition and packaging, with tags attached. We can't accept returns of items that are worn or damaged from misuse.

How to request a return

Email us at gabrielara922@gmail.com with your order number and the reason for the return. We'll confirm the return address and next steps within 24 business hours.

Return shipping cost

Return shipping is covered by the customer, unless the item arrived defective or incorrect, in which case we cover the full cost.

Size exchanges

Need a different size? Contact us within 30 days - we'll handle the exchange directly, no need to repurchase, subject to stock availability.

Refund timing

Once we receive and inspect your returned item, we process the refund within 5-7 business days to your original payment method.

Defective or incorrect items

If your item arrives damaged, defective, or isn't what you ordered, email us photos at gabrielara922@gmail.com within 48 hours of delivery. We cover the full cost of the fix (replacement or refund), including shipping.